We know how important mail service is during times like this, and we want to make sure displaced postal customers know how they can get their mail and packages. Thank you!

Hold Mail & Change of Address (COA):

Our Hold Mail service is designed for customers who plan on occupying their homes within 30 days.  Customers who request Hold Mail will have their mail and packages held safely at their local Post Office for up to 30 days. They can then either pick up accumulated mail at their Post Office (I.D. required for pick up) or they can request mail be delivered to their residence on a date they choose (no longer than 30 days). For more information, go here: https://holdmail.usps.com/holdmail/.

 Customers who will not be able to occupy their home within 30 days should submit a Change of Address (COA) request with the Postal Service. Be sure to mark “Temporary” on the card/online form. A temporary change of address is designed for customers who plan on returning to their residence within six months. If you are NOT planning to return to your current address, please submit a permanent COA request. A COA may be filed at https://moversguide.usps.com.

In locations where debris removal is possible, the Postal Service asks that customers move debris piles away from their mail receptacle. The accumulation of debris around mail receptacles can cause delays in delivery. In some instances, contractors removing debris may inadvertently take mail receptacles along with the debris.

If your mailbox has been damaged to the point where delivery is not possible, see above information on arranging to have your mail held at the post office until repairs can be made.

Contacting Us:

Customers in areas affected by Hurricane Ian with questions about their mail or package delivery service, or any other matter involving postal operations, can reach USPS through our Customer Care Centers at   1-800-ASK-USPS (1-800-275-8777).  The hours of operation for the Care Centers are Monday – Friday 8 AM – 8:30 PM ET and Saturday 8 AM – 6 PM ET.  The latest information on the status of postal services in the impacted areas can be found here:http://about.usps.com/news/service-alerts/welcome.htm.